Group Video Chat Is Here
WarmDesk now supports group video chat in direct-message group conversations.
What’s new
Group chats with 3 or more members can now start a shared video room from the chat header.
One-on-one calls continue to use peer-to-peer WebRTC.
Group calls use LiveKit for stable multi-user media routing.
Operator notes
Group video requires LiveKit server settings on the WarmDesk backend:
livekit_url: "wss://livekit.example.com"
livekit_api_key: "APIxxxxxxxxxxxxxxxx"
livekit_api_secret: "your-secret"If LiveKit is not configured, users see a clear in-app status banner in eligible group chats and can continue using normal chat and 1:1 calls.
Inviting people to an active call
You can now bring someone into a running call without leaving it. The + button in the bottom controls bar opens a user picker — search by name, tick one or more people, and hit Invite. Each person receives a real-time popup with a Join button anywhere in the app.
If you are in a 1:1 call, the invite automatically upgrades the session to a LiveKit group room. Your existing call partner receives the same join popup, so no one is left behind.
Why this matters
This closes a long-standing gap for teams that run planning, standups, and incident triage directly in WarmDesk group conversations. With in-call invites you can pull in a subject-matter expert or a late joiner without anyone having to hang up and restart.